FAQ

FREQUENTLY ASKED QUESTIONS

Are you a trading company or manufacturer?

We are a manufacturer.

How long can I get the feedbacks after we sent the inquiry?

We will respond within 12 hours on business days.

What products can you offer?

Our main products are home use and commercial ice makers, tankless water heaters, and outdoor products.

Can you do custom products?

Yes. We can make them according to the ideas, drawings or samples required by customers.

How many employees does your comany have? What about the technicists?

We 400 employees, including 40 senior engineers.

How to guarantee the quality of your goods?

Before loading, we test the goods 100%. And the warranty policy is 1 year on the whole unit and 3 years on the compressor.

What’s the payment terms?

For mass production, you need to pay 30% as deposit before producing and 70% balance before loading. L/C at sight is also acceptable.

How to deliver the goods to us?

Usually we ship the goods by sea or the place you appointed.

Where are your products mainly exported to?

Our products are well sold to Europe, North America, South America, Southeast Countries, etc.

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